Last updated: 01/06/2026
This Privacy and Cookie Policy explains how Rollo Scaffolding Services collects, uses and protects personal information when you visit our website, contact us, request a quote or use our services.
Our website is: https://www.rolloscaffoldingservices.com
1. Who we are
This website is operated by Rollo Scaffolding Services.
Business name: Rollo Scaffolding
Website: www.rolloscaffoldingservices.com
Email: info@rolloscaffoldingservices.com
Phone: +44 7852 510344
For the purposes of UK data protection law, Rollo Scaffolding Services is the data controller for the personal information collected through this website and through direct enquiries made to us.
2. What personal information we collect
We may collect personal information when you contact us, request a scaffolding quote, ask about our services, complete a website form, phone us, email us or communicate with us through social media.
The information we may collect includes:
- Your name
- Your email address
- Your phone number
- Your property or site address
- Details about the scaffolding work you require
- Photos, plans or documents you choose to send us
- Your preferred dates or project timescales
- Messages, enquiries and correspondence you send to us
- Technical information about your website visit, such as IP address, browser type, device type and pages viewed
We only collect information that is relevant to responding to enquiries, providing quotes, arranging work, managing our website and delivering our services.
3. How we collect personal information
We may collect personal information in the following ways:
- When you complete a contact form on our website
- When you email us directly
- When you call or text us
- When you request a scaffolding quote
- When you send photos, plans or project details
- When you communicate with us through social media
- When you visit our website and cookies or similar technologies are used
- When a contractor, client or third party provides your details in relation to a project
4. How we use your personal information
We use personal information to provide and manage our scaffolding services. This may include:
- Responding to your enquiry
- Providing a scaffolding quote
- Arranging a site visit or consultation
- Planning scaffold hire, installation, inspections or reports
- Sending RAMS, handover certificates, inspection registers or other project documents
- Managing bookings, invoices, payments and customer records
- Communicating with you before, during and after a project
- Dealing with questions, complaints or service issues
- Improving our website and services
- Keeping our website secure
- Complying with legal, accounting, tax, health and safety or insurance requirements
5. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the situation, we may rely on one or more of the following lawful bases:
Contract
We may use your information because it is necessary to provide a quote, arrange scaffolding services, carry out agreed work or manage our relationship with you.
Legitimate interests
We may use your information where we have a legitimate business interest, provided your rights and freedoms do not override that interest. This may include responding to enquiries, managing customer relationships, keeping business records, improving our website and protecting our business.
Legal obligation
We may use or keep certain information where required by law, including for tax, accounting, health and safety, insurance, legal claims or regulatory purposes.
Consent
Where we rely on consent, such as for certain non-essential cookies or optional marketing communications, you can withdraw your consent at any time.
6. Contact forms and enquiries
If you submit a contact form, request a quote or send us an enquiry, we collect the information you provide so that we can respond and deal with your request.
This may include your name, email address, phone number, location, project details and any photos or attachments you send. We may keep enquiry records so that we can manage customer service, follow up on quotes and keep a record of our communications.
7. Quotes, bookings and scaffolding project information
If you ask us to provide a quote or carry out work, we may use your information to assess the project, arrange access, plan scaffold requirements, prepare documents and communicate with you or relevant contractors.
Project information may include the property address, site photos, access details, work requirements, start dates, hire period, safety information, RAMS, handover certificates, inspection records and reports.
We may also keep records for business, legal, insurance, tax and health and safety purposes.
8. Comments
Our website is primarily a business website and does not normally require visitors to leave public comments.
If comments are enabled on any part of the website, and you leave a comment, we may collect the data shown in the comments form, your IP address and browser user agent string to help detect spam.
An anonymised string created from your email address, also called a hash, may be provided to the Gravatar service to see whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
9. Media and uploaded files
If you upload images or send photos to us, you should avoid sending images with embedded location data, such as EXIF GPS data, unless this is necessary for the project. Visitors to a website can sometimes download and extract location data from images published online.
If you send us photos of your property or site, we will use them to assess your enquiry, prepare a quote, plan access or manage the project.
10. Cookies and similar technologies
Our website may use cookies and similar technologies. Cookies are small files placed on your device when you visit a website. Similar technologies may include pixels, tags, local storage or scripts.
Cookies can help a website work properly, remember preferences, improve performance, measure traffic and support security or marketing features.
Some cookies are strictly necessary for the website to function. Others, such as analytics or marketing cookies, are non-essential and should only be used where consent has been given.
11. Types of cookies we may use
Strictly necessary cookies
These cookies are required for the website to work properly. They may support security, page loading, form submission, cookie consent settings or basic website functionality. These cookies do not usually require consent.
Analytics cookies
Analytics cookies help us understand how visitors use the website, such as which pages are visited and how people find the site. These cookies help us improve the website. If used, analytics cookies should only run where consent has been given, unless a lawful exemption applies.
Marketing cookies
Marketing cookies may be used to measure advertising, build audiences or track visitors across websites. If used, these cookies require consent before they are placed on your device.
Functionality cookies
Functionality cookies may remember choices you make, such as preferences or settings, to improve your website experience.
Third-party cookies
Some features may use third-party cookies, for example embedded maps, videos, social media links, analytics tools, advertising tools, spam protection or security tools. These third parties may collect information about your device and website use in accordance with their own privacy policies.
12. Cookie table
The exact cookies used on this website may change over time depending on the tools, plugins and services used. The table below describes common cookie categories that may apply.
| Cookie type | Purpose | Consent required? |
|---|---|---|
| Strictly necessary cookies | Used for website operation, security, cookie preferences and form functionality. | No, where they are essential. |
| Analytics cookies | Used to understand website visits, popular pages and user behaviour in aggregate. | Yes, unless a valid exemption applies. |
| Marketing cookies | Used for advertising, remarketing, campaign measurement or social media tracking. | Yes. |
| Functionality cookies | Used to remember preferences or improve user experience. | Usually yes, unless strictly necessary. |
| Embedded content cookies | Used by third-party services such as maps, videos, social media or external content. | Usually yes, unless strictly necessary. |
If this website uses a cookie consent banner, you can accept, reject or manage non-essential cookies through the banner or cookie settings tool.
13. Managing cookies
You can manage cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies. If you block all cookies, some parts of the website may not work correctly.
If we use a cookie consent tool on the website, you can also use that tool to change your choices for non-essential cookies.
14. WordPress cookies
This website may use WordPress or similar website software. If you visit a login page, a temporary cookie may be set to check whether your browser accepts cookies. This cookie contains no personal data and is usually removed when you close your browser.
If an authorised administrator logs in, additional cookies may be used to save login details and screen display choices. Login cookies usually last for a limited period. Screen option cookies may last longer.
If an authorised user edits or publishes website content, an additional cookie may be saved in the browser. This usually contains no personal data and simply indicates the post ID of the content that was edited.
15. Embedded content from other websites
Pages on this website may include embedded content from other websites, such as maps, videos, images, social media posts or external articles. Embedded content behaves in the same way as if you visited the other website directly.
These websites may collect data about you, use cookies, use tracking technologies and monitor your interaction with that embedded content, especially if you are logged in to an account with that third-party service.
16. Analytics and website performance
We may use analytics tools to understand how visitors use our website and to improve our services. Analytics information may include pages visited, time on site, approximate location, device type, browser type and referral source.
If analytics cookies or similar tracking technologies are used, they should only be set where you have given consent, unless a lawful exemption applies.
[If Google Analytics is not used, remove this paragraph.] If we use Google Analytics, Google may process information about your website use in accordance with Google’s own privacy terms.
17. Maps, videos and social media links
Our website may include links to or embedded content from third-party services such as Google Maps, YouTube, Instagram, Facebook or similar platforms.
If you click a social media link or interact with embedded third-party content, those third parties may collect information about you. We recommend reviewing their privacy policies before using those services.
18. Spam protection and security tools
We may use spam protection, firewall, security or anti-abuse tools to protect the website and prevent misuse. These tools may process technical information such as IP address, browser details, device information and form submission data.
This processing helps us protect the website, prevent spam and keep the website secure.
19. Who we share your information with
We do not sell your personal information.
We may share personal information where necessary with:
- Employees, contractors or subcontractors involved in providing our services
- Website hosting providers and IT support providers
- Email, phone or communication service providers
- Accounting, bookkeeping or payment service providers
- Professional advisers, such as accountants, insurers or legal advisers
- Regulators, law enforcement or public authorities where required by law
- Third-party contractors involved in a project, where necessary to provide the service
We only share information where there is a valid reason to do so and where appropriate safeguards are in place.
20. International transfers
Some service providers used by websites, email systems, analytics tools, hosting services or cloud platforms may process data outside the United Kingdom.
Where personal information is transferred internationally, we aim to ensure that appropriate safeguards are used, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement or other lawful transfer mechanisms where required.
21. How long we keep your information
We keep personal information only for as long as necessary for the purpose it was collected, including for business, legal, tax, accounting, insurance, health and safety and dispute resolution purposes.
Typical retention periods may include:
- General enquiries: usually up to 24 months, unless further work is agreed or there is another reason to keep the information longer
- Quotes and project records: usually up to 7 years for business, tax, insurance and legal purposes
- Invoices and accounting records: usually up to 7 years
- Health and safety, RAMS, handover and inspection records: kept for as long as reasonably required for project, legal, insurance or safety purposes
- Website security logs: usually kept for a shorter period unless needed to investigate misuse or security issues
- Comments, if enabled: comment data and metadata may be kept indefinitely unless deletion is requested and no legal reason requires retention
These periods may vary depending on the nature of the information, the project and any legal or insurance requirements.
22. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Security measures may include secure website hosting, access controls, password protection, website updates, security plugins, limited access to business records and appropriate technical and organisational measures.
No website or email system can be guaranteed to be completely secure. If you send sensitive information to us, please take care when choosing how to send it.
23. Your data protection rights
Under UK data protection law, you have rights in relation to your personal information. These may include:
- The right to be informed about how your information is used
- The right of access to the personal information we hold about you
- The right to rectification if information is inaccurate or incomplete
- The right to erasure in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to processing in certain circumstances
- The right to data portability in certain circumstances
- Rights in relation to automated decision-making and profiling, where applicable
- The right to withdraw consent where we rely on consent
Your rights may depend on the lawful basis we rely on and the reason we are using your information.
If you would like to exercise your rights, please contact us using the details below:
Email: info@rolloscaffoldingservices.com
Phone: +44 7852 510344
24. Marketing communications
We may contact existing customers or enquirers about our services where there is a lawful basis to do so. If we send marketing emails that rely on consent, you can withdraw consent at any time.
We will not sell your contact details to third parties for marketing purposes.
25. Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.
ICO website: https://ico.org.uk/
ICO phone: 0303 123 1113
26. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices, security or content of external websites. You should read the privacy policy of any external website you visit.
27. Children’s privacy
Our website and services are intended for adults and business users. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us.
28. Changes to this Privacy and Cookie Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in our website, services, technology, legal requirements or business practices.
The latest version will always be published on this page. Please check this page occasionally to stay informed about how we use personal information and cookies.
29. Contact us
If you have any questions about this Privacy and Cookie Policy, or if you want to exercise your data protection rights, please contact:
Rollo Scaffolding Services
Email: info@rolloscaffoldingservices.com
Phone: +44 7852 510344
Website: www.rolloscaffoldingservices.com